Ensure that the machine is connected to the Internet. If the machine is behind a firewall, ensure that you have allowed access to the Adobe network endpoints.
Last updated on
Dec 16, 2024
Issue
On some Shared Device Licensing (SDL) machines, when launching Creative Cloud apps, users may see the following warning:
"This device was not activated properly."
This issue can occur if internet connectivity or firewall issues occurred during the installation of an SDL package, or if the package was installed via disk cloning or imaging.
The installation process connects to the Adobe licensing servers to verify the product profile to which the machine is mapped. If your end users see this message, the process was unable to map the machine to a product profile, and the machine was mapped to the default product profile instead.
Resolution
Using the Windows command line or macOS terminal, navigate to downloaded Toolkit main folder.
Run the following command with admin privileges:
Windows: adobe-licensing-toolkit.exe --activate
Short form: adobe-licensing-toolkit.exe -s
macOS: sudo ./adobe-licensing-toolkit --activate
Short form: sudo ./adobe-licensing-toolkit -s
Launch and sign into a Creative Cloud app installed on the machine.
For help running these commands, see How to use the Shared Device Licensing Toolkit.
