Email and assignment scenario
Last updated on
Aug 3, 2026
Understand how account and profile choices affect access to your Adobe apps and assets.
When signing in to Adobe apps or services, you may choose between different accounts or profiles associated with your email. The choices determine your access to apps, licenses, and assets.
Your sign‑in experience depends on whether Adobe products were assigned to you by your organization and if you’ve also created a personal Adobe account with the same email.
Accounts and authentication
An account represents your relationship with an organization that provides Adobe products. You authenticate to an account by entering your email address and verifying your identity with a password, two-step verification, or your organization's single sign-on (SSO) system.
You may see an account chooser if:
- You created a personal Adobe account using your organization's managed email address
- Multiple businesses have assigned you Adobe products using the same email address
The account chooser presents the following options:
- Company or school account: Sign in to access apps and services assigned by the organization that owns and manages your email address
- Personal account: Sign in to access personal plans you purchased, or apps assigned by businesses other than your owning organization
Profiles and entitlements
A profile represents a set of Adobe entitlements associated with your account. When multiple organizations or businesses assign you Adobe products using the same email address, Adobe creates separate profiles for each set of entitlements. Each profile has dedicated storage that's independent from other profiles.
You may see a profile chooser after authentication when:
- Multiple Adobe plans are assigned to your personal email address.
- You selected a Personal account, and multiple businesses have assigned you plans.
- You selected a company or school account, and your organization manages multiple separate entitlements for you.
The profile chooser displays the name of each organization or business that assigned you products. Select the profile corresponding to the apps and assets you want to access.
How account and profile selection work together
Your access path depends on your email address and product assignments:
|
|
Account selection |
Profile selection |
Result |
|
Organization assigned apps to your personal email address (example: johndoe@personalmail.com) |
Not prompted—sign in directly with personal email |
Select the appropriate organization's profile |
Access apps and assets from the selected organization |
|
Only your owning organization assigned apps to your managed email address (example: johndoe@companymail.com) |
Not prompted—sign in directly with managed email |
Not prompted—single profile authenticated automatically |
Access apps and assets from your owning organization |
|
Your owning organization and other businesses assigned apps using your managed email address |
Select a Company or school account to access the apps owned by the organization. Select the Personal account to access other business apps |
If you selected Personal account, choose the appropriate organization's profile. |
Access apps and assets based on your account and profile selections |
Sign-in and access issues
If you can't find the expected apps or assets after signing in, you may have selected a different account or profile.
Each account and profile combination provides access to a distinct set of entitlements and storage.
Sign out, then carefully select the account and profile that correspond to the organization whose apps and assets you need to access. Your managed email address can authenticate against multiple accounts, and each account may have multiple profiles. Choosing the right combination is essential to accessing the resources you want.
