Perform a SAML trace

Last updated on Dec 16, 2024

Learn to perform a SAML trace and generate a SAML trace JSON file using a browser extension. Adobe's customer support staff uses the file to trace the SAML assertions exchanged between your identity provider and Adobe when troubleshooting your sign-in issues.

Instructions to perform a SAML trace

Environment

Customer with a Federated Adobe domain and SSO configured.
Mozilla Firefox or Google Chrome browser.

Procedure

Follow the steps below to perform a SAML trace on your browser:

Use these links to download and install the SAML tracer extension for your browser:

Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/
Google Chrome: https://chrome.google.com/webstore/detail/saml-tracer/mpdajninpobndbfcldcmbpnnbhibjmch

Note

The links and steps provided here were correct at the time of publishing. For general SSO testing, the tracer can be installed and run from any client system and any Federated user account on the same network.

When the extension is added, select the newly added SAML tracer icon in the add-in menu for your respective browser. This opens the SAML tracer dialog box.

Try to sign in to Adobe.com using your Federated ID login credentials.

The SAML tracer dialog box records and displays details as shown below. The occasional SAML tags shown at the right indicate SAML assertions being passed.

After the Adobe sign-in attempt fails, use the SAML tracer dialog to navigate to Export tab > select Mask values > select Export button.

A JSON file is downloaded on your system.

Share this JSON file (.json format) with your Adobe Customer Care representative.

Resolve Federated ID (SSO) sign-in errors

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