Find your redemption code

Last updated on May 28, 2025

Learn how to find your redemption code to activate your app if purchased from a store or online retailer.

You can find your 24-digit redemption code under the silver scratch-off label on product cards, on an insert in a boxed product, or in the body of an email if you purchased a digital product. Depending on how you bought your product, you may also need a serial number to activate it.

Source

How to find the redemption code or serial number

Reference images

A prepaid card

Find your redemption code beneath the scratch-off foil on the back of the card.

Prepaid card

A product box

Serial number

  • Find your serial number on the disc sleeve or on the product box.
  • The serial number is a 24-digit numeric code.

 

Note:

For Elements products, the serial number is on the Windows DVD sleeve for versions 2024 and earlier. The 2025 version of the software no longer requires a serial number but is activated via a redemption code.

Redemption code

  • Find your redemption code on an insert card inside the box.
  • The redemption code is a 24-digit alphanumeric code.

An email from a reseller

Find your redemption code or serial number in the email.