Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Last updated on
Jul 30, 2025
Learn how to resolve error code 1001 "Creative Cloud update failed" during app update.
Error code 1001 indicates that the Creative Cloud desktop app failed to update.
Solution
To resolve this issue, follow these solutions in the given order:
The Creative Cloud desktop app is facing a temporary glitch
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Note
Administrator privileges are required to uninstall the application.
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Download the Creative Cloud desktop app.
Launch the Creative Cloud installer to begin your download. Launch the Creative Cloud installer to begin your download. NoteIf you're using Windows, you may be prompted to save the downloaded file. If you're using macOS, you may be prompted to allow the download.
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Go to the downloaded installer file on your device and double-click it.
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Sign in with your Adobe ID and follow the onscreen instructions to complete the installation.
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Once you have installed the Creative Cloud desktop app, it launches automatically.
The installed file is corrupted
If uninstalling and reinstalling the Creative Cloud desktop app doesn't resolve the error, use the Creative Cloud Cleaner tool to perform a clean installation of your Creative Cloud desktop app. This tool is intended for advanced users. It can fix many common problems, such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers.
