Error 1004 cause update failure

Last updated on Aug 1, 2025

Learn how to resolve error code 1004 "Creative Cloud app update failed" during app update.

Error code 1004 indicates that your Creative Cloud desktop app failed to update because you're not signed in with your admin account.

Solution

Select Retry on the error dialog box to update the Creative Cloud desktop app again.

If prompted, enter your system admin password. Then, follow the instructions for your operating system to add or change the admin account for your device (if necessary).