Verify that you are connected to the internet.
Last updated on
Jul 30, 2025
Learn how to resolve error code 118 "No internet connection" during Adobe app download.
Error code 118 indicates that the connection to the server is faulty or that the internet connection is unavailable.
Solution
Network issues can prevent Adobe app download, follow these steps to resolve the issue:
No internet connection found
You need an active internet connection to download and update apps.
Once connected, select Retry on the error dialog box to restart the download.
Software firewall has restricted access to your computer
Software firewalls can restrict internet access and cause download errors (commonly error 205).
- If prompted, allow the Creative Cloud desktop app to access the internet.
- If not prompted, temporarily disable software firewalls to check if they're blocking access. For help, refer to your firewall software documentation.
Antivirus software is blocking the download
If the issue persists after checking your software firewall, temporarily disable the antivirus software. Check your antivirus documentation for information on temporarily disabling your antivirus.
Hardware firewalls or proxy servers may not be connected to the internet
Many organizations use a hardware firewall and proxy server to prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewalls or proxy technology.
Contact your company's IT department to obtain firewall or proxy information. Configure your browser with proxy or firewall information to bypass these servers:
- ccmdl.adobe.com:80
- swupmf.adobe.com:80
- swupdl.adobe.com:80
Internet connection is poor
If you're connected via Wi-Fi, try a wired connection. If you're connected via a wired connection, try using a different cable.
Hosts file is incorrectly configured
If you're still experiencing issues, your hosts file may be incorrectly configured. The operating system uses hosts files to map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers. Learn how to reset hosts file.
