Right-click the Start icon in the Windows taskbar and select Disk Management.
Last updated on
Jul 30, 2025
Learn how to resolve error code 507 "Unable to install the product update as the volume is offline" during Adobe app installation.
Error code 507 indicates that the installation couldn't be completed, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file is stored by default.
Solution
Storage volume for installed files is offline
If you can access the storage volume on your device and still get the error, it indicates that the storage volume is offline. To resolve this issue, turn the storage volume online using Disk Management.
In the Disk Management screen, select the drive where the app is installed.
Check if the drive shows Online.
If the drive is Offline, right-click the disk name and select Online.
Once the volume is online, install the app again.
Storage volume for installed files is inaccessible
If you don't have access to the drive, it's recommended to uninstall the existing app and attempt to reinstall it. You can perform a manual uninstallation using the PowerShell command on Windows.
Select View error log in the error message.
Note the name of the package as it appears in the error message. For example, the name of the package is Adobe.CC.XD.
Type PowerShell in the Windows search bar.
Right-click Windows PowerShell in the search results and select Run as Administrator.
Run the following command: Get-AppxPackage -all [Package_Name] | Remove-AppxPackage -AllUser.
Note
Replace [Package_Name] with the name of the package that you had noted down in step 2.
Once the app uninstalls, open the Creative Cloud desktop app, and select Help > Check for updates.
After the Creative Cloud desktop app loads, install your app again.
