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Last updated on
Jul 30, 2025
Learn how to resolve error code 25 "There was a problem installing your app" during Adobe app update.
Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.
Solution
Install the required app again. The Creative Cloud desktop app installs first and manages the app installation.
If you encounter problems installing the Creative Cloud desktop app from the Creative Cloud website, use a direct download link. Once it installs, install your app again.
