Go to Search in the Windows taskbar and type Internet Options.
Last updated on
Jul 30, 2025
Learn how to resolve error code 113 "Unable to reach Adobe servers" during app installation on Windows.
Error code 113 indicates that your device is unable to connect to Adobe servers or that your device's firewall settings are interfering with the installation process. This error may also occur on Windows devices when you make changes to your browser settings after installing your app.
Solution
Follow these steps in the given order.
Internet options are blocking the download
Occasionally, error 113 may occur if you change your system's internet settings after installing your app. To fix this issue, you can reset your internet settings to the system's default.
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In the newly opened window, select the Advanced tab.
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Select the Restore advanced settings option and then select Apply.
Selecting Apply will reset your internet settings to the system's default. Selecting Apply will reset your internet settings to the system's default. Once you've completed the reset, install your Adobe app again.
NoteOnce you reset your browser's internet settings, all previous personalizations will be lost.
Software firewall has restricted access to your computer
Software firewalls can restrict internet access and cause download errors (commonly error 205).
- If prompted, allow the Creative Cloud desktop app to access the Internet.
- If not prompted, temporarily disable software firewalls to check if they're blocking access. For help, refer to your firewall software documentation.
Antivirus software is blocking the download
If the issue persists after checking your software firewall, temporarily disable the antivirus software. Check your antivirus documentation for information on temporarily disabling your antivirus.
Internet connection is poor
If you're connected via Wi-Fi, try a wired connection. If you're connected via a wired connection, try using a different cable.
