Quit the installer, if it's running.
Last updated on
Jul 30, 2025
Learn how to resolve error code 702 "Installation failed" during Adobe app installation on macOS.
Error 702 occurs when the Creative Cloud desktop app fails to install or update on macOS due to incorrect permissions on system temporary folders.
Solution
MacOS uses /tmp and /private/tmp for temporary file storage. If these folders don’t have the correct read, write, and execute permissions, Adobe installer cannot proceed.
Incorrect permission on /tmp or /private/tmp
Follow these steps to resolve the error:
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In Finder, open the /Applications/Utilities folder, and then double-click Terminal.
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Type ls -la /tmp in Terminal and press Return. This will display the permissions for the /tmp/ folder.
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Check that the permissions show that the root admin has the read, write, and execute permissions for the /tmp/ folder. You should see the following response: lrwxr-xr-x; root admin.
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If the permissions are incorrect, contact Apple Support.
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Type ls -la /private/tmp in Terminal and press Return. This will display the permissions for the /private/tmp/ folder.
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Ensure that everyone has read and write permissions for the /private/tmp folder. After entering the command, you should see the following as the first entry in the list of permissions: drwxrwxrwt; root wheel.
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If the permissions are not correct, contact Apple Support.
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Restart the device and try to install your app again.
