Error 105 causes installation failure

Last updated on Aug 1, 2025

Learn how to resolve error code 105 "Unable to install or uninstall the product" during app installation.

Error code 105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you don't have read or write permissions on the hdpim.db file, or that the hdpim.db file is corrupt.

Solution

Select Retry on the error dialog box to install or uninstall your app again. If that doesn't work, try these solutions to reinstall your app.

Required permissions missing for the caps folder

Follow these steps to give the required permissions as per your operating system.

Go to C:\Program Files (x86)\Common Files\Adobe\caps\.

Right-click the caps folder and select Properties.

Go to the Security tab, and then select Edit to set permissions.

Set the Administrator permission to Full control, and then select OK to close the Permissions dialog box.

Select Advanced in the Properties dialog box.

Select Change Permissions in the Advanced Security Settings for the caps dialog box.

Select Replace all child object permission entries with inheritable permission entries from this object.

Select OK, and then select Yes.

Select OK to close the caps Properties dialog box.

Required permissions missing for the hdpim.db file

Follow the steps to give the required permissions as per your operating system.

Go to C:\Program Files (x86)\Common Files\Adobe\caps\.

Right-click hdpim.db, located inside the caps folder, and select Properties.

Select the Security tab, and then select Edit to set permissions.

Set the Administrators permissions to Full control.

Select OK to close the Permissions dialog box.

Select OK to close the hdpim.db Properties dialog box.

Install the Adobe app.

The hdpim.db file is damaged

Follow these steps to repair the hdpim.db file:

Download and install SQLite database browser.

Launch the SQLite browser as Admin (Win) or using sudo (Mac).

Select Open Database and browse for hdpim.db file. The file is located at:

Windows: C:\Program Files (x86)\Common Files\Adobe\caps\
macOS: /Library/Application Support/Adobe/caps/

In the Execute SQL tab, run the following SQL command:

PRAGMA integrity_check

If this command reports an error, run the following command:

sqlite3 hdpim.db ".dump" | sqlite3 new_hdpim.db

Rename the original DB file to orig_hdpim.db.

Rename new_hdpim.db created in step 4 to hdpim.db.

Install the Adobe app.

The hdpim.db file is corrupted

Occasionally, an installation error may occur due to a corrupted or outdated hdpim.db file. By renaming this file, the system is prompted to generate a new version, which may resolve any issues and allow you to install Adobe apps.

Navigate to the following location:

Windows: C:\Program Files (x86)\Common Files\Adobe\caps\
macOS: /Library/Application Support/Adobe/caps/

Rename hdpim.db to old_hdpim.db.

Install the Adobe app.

Error 103 causes installation failure

Error 106 causes installation failure

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