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System requirements and compatibility
- Check your operating system version
- Available versions of Adobe apps for download
- Technical requirements for Creative Cloud apps
- Technical requirements for Creative Cloud desktop app
- Adobe apps compatibility with macOS
- Adobe apps compatibility on Mac computers with Apple silicon
- Install plugins on Mac computers with Apple silicon
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- Adobe apps compatibility with Windows 11
- Adobe apps compatibility with Microsoft Copilot+ PCs
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Download and install Adobe apps
- Download and install Creative Cloud apps
- Download and install Document Cloud apps
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Download Elements apps
- Prepare to download Elements apps
- Download and install Photoshop Elements from Adobe
- Download and install Premiere Elements from Adobe
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- Manage your installed apps
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Licensing and activation
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Serial numbers and redemption codes
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- Video: Find serial number for your Adobe apps
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Serial numbers and redemption codes
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Troubleshoot
- Error codes and messages
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Error codes 1-99
- Error 1 causes installation failure
- Error 2 causes installation failure
- Error 3 causes installation failure
- Error 5 causes installation failure
- Exit code 6 causes installation failure
- Exit code 7 causes installation failure
- Error 8 causes installation failure
- Error 9 causes installation failure
- Error 10 causes installation failure
- Error 11 causes installation failure
- Error 14 causes installation failure
- Error 16 causes app launch failure
- Error 19 causes installation failure
- Error 21 causes installation failure
- Error 22 causes installation failure
- Error 23 causes installation failure
- Error 25 causes installation failure
- Error 41 causes installation failure
- Error 42 causes installation failure
- Error 44 causes installation failure
- Error 46 causes installation failure
- Error 48 causes installation failure
- Error 49 causes installation failure
- Error 50 causes installation failure
- Error 72 causes installation failure
- Error 81 causes installation failure
- Error 82 causes installation failure
- Error 86 causes update failure
- Error 87 causes installation failure
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Error codes 100-149
- Error 100 causes installation failure
- Error 101 causes installation failure
- Error 102 causes installation failure
- Error 103 causes installation failure
- Error 105 causes installation failure
- Error 106 causes installation failure
- Error 107 causes download failure
- Error 108 causes installation failure
- Error 109 causes installation failure
- Error 110 causes installation failure
- Error 113 causes installation failure
- Error 114 causes download failure
- Error 115 causes download failure
- Error 116 causes download failure
- Error 117 causes download failure
- Error 118 causes download failure
- Error 119 causes download failure
- Error 120 causes download failure
- Error 121 causes installation failure
- Error 122 causes installation failure
- Error 124 causes installation failure
- Error 125 causes installation failure
- Error 126 causes download failure
- Error 127 causes installation failure
- Error 128 causes installation failure
- Error 130 causes installation failure
- Error 131 causes installation failure
- Error 132 causes installation failure
- Error 133 causes installation failure
- Error 135 causes installation failure
- Error 136 causes installation failure
- Error 137 causes installation failure
- Error 138 causes installation failure
- Error 139 causes installation failure
- Error 140 causes installation failure
- Error 141 causes installation failure
- Error 142 causes installation failure
- Error 143 causes installation failure
- Error 144 causes installation failure
- Error 145 causes installation failure
- Error 146 causes installation failure
- Error 147 causes installation failure
- Error 149 causes installation or uninstallation failure
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Error codes 150-199
- Error 150 causes installation failure
- Error 151 causes installation failure
- Error 152 causes installation failure
- Error 153 causes installation failure in macOS
- Error 156 causes installation failure
- Error 157 causes installation failure
- Error 160 causes installation failure
- Error 162 causes installation failure
- Error 171 causes installation failure
- Error 176 causes installation failure
- Error 177 causes installation failure
- Error 178 causes installation failure
- Error 179 causes installation failure
- Error 180 causes installation failure
- Error 181 causes installation failure
- Error 182 causes installation failure
- Error 183 causes installation failure
- Error 184 causes installation failure
- Error 188 causes installation failure
- Error 189 causes update failure
- Error 190 causes installation failure
- Error 191 causes installation failure
- Error 192 causes installation failure
- Error 193 causes installation failure
- Error 194 causes installation failure
- Error 195 causes installation failure
- Error 196 causes installation failure
- Error 198 causes installation failure
- Error 199 causes launch failure
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Error codes 200-299
- Error 201 causes installation or update failure
- Error 202 causes installation failure
- Error 205 causes download file failure
- Error 206 causes network connection failure
- Error 207 causes installation failure
- Error 208 causes installation failure
- Error 209 causes installation failure
- Error 213 causes installation failure
- Error 240 causes installation and update failure
- Error 241 causes update failure
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Error codes 300+
- Error 301 causes installation failure
- Error 302 causes installation and update failure
- Error 303 causes installation failure
- Error 304 causes installation failure
- Error 305 causes installation and update failure
- Error 306 causes installation and update failure
- Error 307 causes installation failure
- Error 403 causes installation and update failure
- Error 405 causes installation failure
- Error 500 causes installation failure
- Error 501 causes installation failure
- Error 502 causes installation failure
- Error 503 causes installation failure
- Error 504 causes package deployment failure
- Error 505 causes permission failure
- Error 506 causes install policy failure on Windows
- Error 507 causes installation failure
- Error 508 causes app package registry failure
- Error 509 causes installation failure
- Error 510 causes installation failure on Windows
- Error 702 causes installation failure on macOS
- Error 708 causes installation failure
- Error 713 causes installation failure
- Error 717 causes installation failure
- Error 1001 causes update failure
- Error 1002 causes update failure
- Error 1004 cause update failure
- Error 1603 causes installation failure
- Error 1722 causes installation or update failure
- Error 1923 causes installation failure for Acrobat
- Error 1935 causes installation failure for Acrobat
- Error 28000 causes installation failure
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Download failure and interruption
- Unable to install Adobe apps due to connectivity issues
- Installation failed for Creative Cloud desktop app
- Installer is stuck for Adobe apps
- Prepare to run Creative Cloud Cleaner tool
- Run Creative Cloud Cleaner Tool
- Unable to download non-subscription apps
- Notification to close background processes during installation
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Licensing and activation issues
- Unable to sign in to earlier versions of Creative Cloud
- Unable to reach Adobe servers
- Device activation limit reached
- Troubleshoot Creative Cloud app licensing and user account issues
- Troubleshoot activation error 194:6 for Adobe apps
- Troubleshoot licensing error 205 for Creative Cloud apps
- Adobe license certificates are shown as not trusted
- Unable to activate or reinstall legacy Adobe apps
- Reset the hosts file
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App settings issue
- Creative Cloud login item issues on macOS Ventura
- Older versions of Creative Cloud apps fail to uninstall on Windows
- Adobe apps show licensing dialog box when accessing Keychain on macOS
- Adobe apps display system clock error
- Adobe apps repeatedly ask for proxy credentials on macOS
- Subscription and app language settings don't match
- Login issues
Error 128 causes installation failure
Last updated on
Jul 30, 2025
Learn how to resolve error code 128 "The download is damaged" during app installation.
Error code 128 indicates that the downloaded file is corrupt.
Solution
Select Retry on the error dialog box to download and install the app again.
