Error 1 causes installation failure

Download the uninstaller for your version of Windows.

Extract the contents of the zipped file.

Double-click the Creative Cloud Uninstaller.exe file. If prompted, allow the uninstaller to proceed.

Select Repair. If the issue is resolved, you don't need to uninstall the app.

If repairing doesn’t work, select Uninstall.

Once your app is uninstalled, select Close and reinstall the Creative Cloud desktop app.

Download the uninstaller for your version of macOS.

Extract the contents of the zipped file.

Double-click the Creative Cloud Uninstaller.dmg file.

Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Select Open to continue.

Select Repair. If the issue is resolved, you don't need to uninstall the app.

If repairing doesn’t work, select Uninstall.

Once your app is uninstalled, select Close and reinstall the Creative Cloud desktop app.