Error 1 causes installation failure

Last updated on Aug 1, 2025

Learn how to resolve error code 1 "Installation failure" during Creative Cloud desktop app installation or update.

Error code 1 occurs when the Creative Cloud desktop app becomes corrupted or when damaged Adobe files interfere with the installation.

Solution

To resolve the error, try the solutions in order.

Creative Cloud desktop app is corrupted

Follow the steps based on your operating system to repair or uninstall the Creative Cloud desktop app.

Download the uninstaller for your version of Windows.

Windows 11, 10, 8, 7 (64-bit)	Windows 10 (ARM)	Windows 10, 8, 7 (32-bit)
Download	Download	Download

Extract the contents of the zipped file.

Double-click the Creative Cloud Uninstaller.exe file. If prompted, allow the uninstaller to proceed.

Select Repair. If the issue is resolved, you don't need to uninstall the app.

The Creative Cloud uninstaller displays a confirmation dialog box with options to Uninstall or Repair the desktop app on Windows. — Selecting Repair may fix the issues that you were facing with your Creative Cloud desktop app.

If repairing doesn’t work, select Uninstall.

Once your app is uninstalled, select Close and reinstall the Creative Cloud desktop app.

Download the uninstaller for your version of macOS.

macOS v10.12 or later	Mac computers with Apple Silicon	macOS v10.11 or earlier
Download	Download	Download

Extract the contents of the zipped file.

Double-click the Creative Cloud Uninstaller.dmg file.

Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Select Open to continue.

Select Repair. If the issue is resolved, you don't need to uninstall the app.

If repairing doesn’t work, select Uninstall.

Once your app is uninstalled, select Close and reinstall the Creative Cloud desktop app.

Damaged files are preventing the installation

If repairing or uninstalling the Creative Cloud desktop app doesn't resolve the error, use the Creative Cloud Cleaner tool to perform a clean installation. The Creative Cloud Cleaner tool is a utility for experienced users and helps:

Remove old or incomplete Adobe software
Clean up corrupted installation files
Fix host files that may block Adobe server connections

Error 2 causes installation failure

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