Error 306 causes installation and update failure

Last updated on Aug 1, 2025

Error code 306 indicates an installation or an update failure.

Solution

Download the latest version of the installer using direct download links, and then install or update the app again.

Download the installer for your version of Windows:

Windows 10 version 1903 and later (64-bit)	Windows 10 versions below 1903 (64-bit)	Windows 10 (ARM)	Windows 8, 7 (64-bit)	Windows 10, 8, 7 (32-bit)
Download	Download	Download	Download	Download

Note

You may be prompted to save the downloaded file.

Right-click the downloaded file and select Extract All.

Double-click Set-up.exe in the extracted folder.

If prompted, sign in to your Adobe account to begin the installation.

Follow the onscreen instructions to complete the installation. Once you have installed the Creative Cloud desktop app, it opens automatically.

Install or update the app again.

Download the installer for your version of macOS:

macOS v10.15 and later	Mac computers with Apple silicon	macOS v10.14, v10.13, v10.12	macOS v10.11 and earlier
Download	Download	Download	Download

Note

You may be prompted to save the downloaded file.

Right-click the downloaded file and select Extract All.

Double-click Set-up.exe in the extracted folder.

If prompted, sign in to your Adobe account to begin the installation.

Follow the onscreen instructions to complete the installation. Once you have installed the Creative Cloud desktop app, it opens automatically.

Install or update the app again.

Error 305 causes installation and update failure

Error 307 causes installation failure

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