Download the Creative Cloud desktop app for your operating system.
Last updated on
Sep 16, 2025
Learn how to resolve error code 306 "Unable to install/update the product" during Adobe app installation and update.
Error code 306 indicates an installation or an update failure.
Corrupted installer files are preventing the installation
Download the latest version of the installer using direct download links, and then install or update the app again.
Right-click the downloaded file and select Extract All.
Double-click Set-up.exe in the extracted folder.
If prompted, sign in to your Adobe account to begin the installation.
Follow the on-screen instructions to complete the installation. Once you have installed the Creative Cloud desktop app, it opens automatically.
Install or update the app again.
