Error 1002 causes update failure

Last updated on Jul 30, 2025

Error code 1002 indicates that the Creative Cloud desktop app failed to update.

Solution

Follow these steps to resolve the issue:

Select Retry to install the update again.

Restart your device and then update the Creative Cloud desktop app.

For macOS users only:

Using Terminal to type in and run the command ls -ld /tmp.
If the result reads lrwxrwxrwt, specifically the last digit is t, then open sudo and run the command chmod -h -t /tmp.
Select Retry to install the update again.

Uninstall the Creative Cloud desktop app.

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