Error 149 causes installation or uninstallation failure

Last updated on Jul 30, 2025

Learn how to resolve error code 149  "Unable to delete the directory" during Adobe app installation or uninstallation.

Error code 149 indicates that your device could not delete a directory when installing or uninstalling an Adobe app.

Solution

  1. Select the Installation failed link in the error message.

  2. In the error dialog box, select view error log.

  3. In the error log window, look for the exact path of the directory.

  4. Navigate to the directory using File Explorer on Windows and Finder on macOS. 

  5. Rename or delete the directory and then try install or uninstall the app again.