Notification to close background processes during installation

Last updated on May 28, 2025

Continue app updates and installations by addressing errors caused by background apps or processes.

Background apps or processes can cause installation errors

Some apps or processes run in the background, even when no files or apps are visible. These may interfere with the installation, causing it to pause or stop temporarily.

In these cases, you might see one of the following error messages:

“Please close the following application/process to continue: - LogTransport2”
“Please save your work and close the following programs, then click Continue”
"Close any conflicting apps or processes to proceed with the installation or update."

To resolve this error, follow the steps for your operating system.

Windows

Try the given solutions based on whether a background app or process is causing the installation error.

Background app is causing installation errors

A conflicting app on your Windows device may cause compatibility issues during installation. To resolve, close any open programs that might be interfering, then try running the program again.

Alert

Before closing any application, save your work to prevent data loss.

A windows screen displaying the Close window option for Adobe Premiere Pro. — The Windows taskbar displays the option to quit Adobe Premiere Pro.

Background process is causing installation errors

To resolve installation errors caused by background processes, follow these steps:

Right-click the taskbar and select Task Manager.

If the Task Manager isn't fully expanded, select More details.

Select the Details tab.

A screenshot of the Windows Task Manager in the Details tab, showing a list of running processes. — Task Manager displays Details tab with running processes and their resource usage.

Right-click the process mentioned in your error message, and then select End task.

The Windows task manager, with a right-click menu open on a process, highlights the "End task" option. — You can terminate the process to resolve the error.

macOS

Try the given solutions based on whether a background app or process is causing the installation error.

Background app is causing installation errors

A conflicting app on your macOS may be causing compatibility issues. To resolve, close any open programs that might be interfering, then try running the program again.