Go to the AdobeGCClient folder and delete it along with all its contents. Find the existing folder in the following location:
- Windows: C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient
- macOS: /Library/Application Support/Adobe/AdobeGCClient
Last updated on
Jul 30, 2025
Learn how to resolve error code 11 “Deletion of Adobe Genuine Service failed” during app installation.
Error code 11 indicates that gccustomhook failed to delete the older version of Adobe Genuine Service running on the user's machine before installing the latest version.
Solution
Follow the steps to fix the error:
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Relaunch the Creative Cloud desktop app.
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Based on your requirement, select Accept or Deny on the Adobe Genuine Service consent dialog box.
