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Last updated on
Apr 21, 2026
Learn how to stop error messages indicating that you’re still in trial mode (or that your trial has expired) after you've purchased a Creative Cloud subscription.
It can take up to one hour for your purchase to process. Until it's processed, the apps continue to display the free membership options. You may need to wait a little longer if you completed your purchase within the past hour.
Note
If you are a Teams or enterprise user, learn how to resolve trial and license-expired errors for Teams and enterprise users.
Your subscription isn't active
If your plan has expired or if your account has a payment issue, you'll see an error message. To resolve the payment issue, select Change payment.
Update your payment information to complete the payment and start your subscription.
Your Account information hasn't refreshed
Open the Creative Cloud desktop app.
Select the Account icon in the upper-right corner, and then select Sign out.
In the confirmation dialog box, select Continue to sign out from all Creative Cloud apps and services on your computer.
Sign in to the Creative Cloud desktop app again.
Open any Creative Cloud app included in your membership and, if prompted, sign in to the app.
Your Creative Cloud apps require updates
Open the Creative Cloud desktop app.
Under Installed apps in the Apps tab, select the More actions icon. Then select Check for updates.
Update your Creative Cloud apps.
Your hosts file isn't configured correctly
The operating system hosts files that map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers. To resolve the issue, reset the hosts file on your computer.
