In the activation limit window, select Sign out for the device you want to deactivate.
Last updated on
Jan 8, 2026
Learn how to resolve the "Device activation limit" error message on Creative Cloud app versions 2019 and later.
Your Creative Cloud individual plan allows you to stay signed in on up to two devices at a time. If you try to sign in on a third device, you’ll see a device activation limit message.
Maximum allowed (two) devices are already active
Your Adobe ID is already signed in on the maximum number of allowed devices (two). When you try to sign in on another device, Creative Cloud blocks access until one of the active devices is deactivated. Depending on your situation, you can resolve this in different ways.
Sign out of another device from the activation limit window
If you want to stay signed in on your current device and deactivate one of your other devices, you can use the activation limit window to sign out remotely.
When you're signed out of the other device, select Continue.
You can now access your apps from the device where you chose to remain signed in.
Sign out of the current device and use a different Adobe ID
If you want to use a different Adobe ID on your current device, you can sign out of this device and then sign in with another account.
To sign out of your current device, select Sign out in your app.
In the confirmation window, select Sign out.
To sign in with a different Adobe ID, open any app and select Help > Sign In.
Sign in with another Adobe ID.
You can now access your apps on the device where you signed in with a different Adobe ID.
Deactivate directly from Adobe account
If you’re signed in on a device you no longer have access to, you can remotely deactivate that device from your Adobe account.
Go to https://account.adobe.com.
Select Plans and payment > Activated devices.
Under active devices, find the device you want to deactivate.
Select Deactivate next to that device.
Follow the onscreen prompt to confirm.
