Open the Task Manager (Windows) or Activity Monitor (macOS), and close the following background processes:
- CCLibrary
- Creative Cloud Content Manager
- Adobe Content Synchronizer
- Node
Last updated on
Jul 30, 2025
Learn how to resolve error code 131 "Installation conflict or Creative Cloud update failed" during app installation.
Error code 131 can appear when trying to update the Creative Cloud desktop app or installing Adobe Acrobat. This error indicates that some background processes, such as Adobe Content Synchronizer, CCLibrary, Creative Cloud Content Manager, Node, or other open apps, are interfering with the installation or update.
Solution
Conflicting background processes are stalling app installation
If you're trying to install Acrobat and receive error code 131, follow these steps to resolve the issue:
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Close all open Microsoft Office apps.
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Update the app again.
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If you still can't start the installation process, directly download Acrobat and Acrobat for Enterprise term or VIP license.
Conflicting apps and processes are stalling app installation
Some apps or processes run in the background even though you don't see any files or apps open. They can interfere and temporarily stop the installation. Before you continue with the installation or update, close the conflicting apps or processes listed in the error message.
Open the Task Manager (Windows) or Activity Monitor (macOS) to close the conflicting app. Find detailed instructions and learn how to close conflicting apps and processes during installation.
