Go to the Creative Cloud download page. Your download will begin automatically.
Last updated on
Jul 30, 2025
Learn how to resolve error code 188 "The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer" during Adobe app installation.
Error code 188 indicates that the installer isn't compatible with an older version of the Adobe Creative Cloud desktop app installed on your system.
Solution
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If the download doesn't start, select Restart download to try again. If the download doesn't start, select Restart download to try again. -
Double-click the downloaded file to begin installation:
- macOS: Creative_Cloud_Installer.dmg
- Windows: Creative_Cloud_Set-Up.exe
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Follow the onscreen instructions to complete your installation.
NoteThe Creative Cloud desktop app always installs in the default location. You cannot specify a different folder or drive.
If you are installing the Creative Cloud desktop app on macOS Ventura, ensure that the Adobe Creative Cloud login item is enabled in your Mac's System Settings. Turning this option off also closes critical Adobe processes required to support features such as auto-updates, file syncing, and notifications.
