Open the Creative Cloud desktop app.
Last updated on
Jul 30, 2025
Learn how to fix error code 3 " Verification of Adobe Genuine Service in AdobeGenuineClient package failed" during app installation.
Error code 3 indicates that the AGSService binary inside the AdobeGenuineClient folder failed a signature check. The folder is present inside the Adobe Desktop Common folder of the Creative Cloud desktop app.
You can find the AdobeGenuineClient folder at these locations:
- Windows: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\AdobeGenuineClient
- macOS: /Library/Application Support/Adobe/Adobe Desktop Common/AdobeGenuineClient
Solution
Follow these steps to resolve the issue:
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On the right panel, select Updates > Check for updates.
Once the update check is complete, the app will automatically fix the Adobe Genuine Service binary issue.
