Enter cmd in Windows search to open the command prompt window.
Last updated on
Jul 30, 2025
Learn how to resolve error code 503 "Package is already installed" during Adobe app installation.
Error Code 503 occurs when the Creative Cloud desktop app tries to install a UWP (Universal Windows Platform) package or runtime that is already installed, but the contents of the new package are not bitwise identical to the existing one.
Solution
App package or UWP runtime for the app doesn’t match the installed package
To resolve this issue, try these solutions in the given order.
Reset Microsoft Store
In the command prompt window, type wsreset.exe and press Enter.
Wait for Microsoft Store to launch.
Install the app from the Creative Cloud desktop app.
Update Microsoft Store
Enter Microsoft Store in Windows search.
Select the hamburger menu icon in the upper-right corner.
Select Downloads and updates.
Select Get updates in the upper-right corner. This updates Microsoft Store along with other installed apps.
Install the Adobe app from the Creative Cloud desktop app.
Learn more about updating Microsoft Store.
Install Microsoft 3D Viewer
Install Windows 3D Viewer from Microsoft Store.
Install the Adobe app from the Creative Cloud desktop app.
Remove the old package for every user on the system before installing the new package
Type Powershell in the Windows search box.
Right-click on Windows PowerShell from the results and select Run as administrator.
When the UAC prompt asks you for your consent, select Yes.
Run the following command in PowerShell:
Remove-AppxPackage -Package Microsoft.VCLibs.140.00. UWPDesktop_14.0.25426.0_x64__8wekyb3d8bbwe -AllUsers
Note
Remember to use the package name specified in the summary section of the error log.
Press Enter.
Once the old package is uninstalled for every user in the system, install or update the Creative Cloud app again.
