Error 205 causes download file failure

Learn how to resolve error code 205 "There is a problem with the downloaded file" during Adobe app installation.

Error 205 appears when the downloaded installer file is damaged or incomplete. This can happen due to network interruptions or when firewall or security software interferes with the download process.

To resolve this error, try these solutions in order:

Device isn't connected to the internet

An active internet connection is required to download and update Creative Cloud apps.

Network connection is restricted or unstable

If you have access to more than one internet connection, try switching to a different network and then attempt to install or update the app again.

Software firewall has restricted access to your device

Firewalls can block the Creative Cloud desktop app from accessing the internet.

• If prompted by your firewall, allow the Creative Cloud desktop app to establish a connection.
• If you're not prompted, temporarily disable the firewall and try the installation again. Refer to your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

After configuring the firewall, select Retry in the installer.

Antivirus software is blocking the download

If the issue continues after checking firewall settings, temporarily disable your antivirus software and try the installation again. Refer to your antivirus software's documentation for instructions on temporarily disabling it.