Log in with an administrator account.
Last updated on
Jul 30, 2025
Learn how to resolve error code 41 "Unable to access a critical file/directory" during Adobe app installation.
Error 41 occurs when the installer cannot access a required file or directory. This may be due to restricted user permissions or modified folder access settings.
Solution
To resolve this error, follow these steps:
You aren't logged in with administrator privileges
Adobe apps require administrator-level access to install successfully.
-
-
Verify that the directory containing the installer files has not been modified or restricted.
-
Once this is done, download and install the Creative Cloud desktop app using direct download links.
