Learn what to do if you launch an Adobe app and it displays the Adobe Licensing dialog box while accessing Keychain on macOS.
When an Adobe app launches, sometimes one of the following dialog boxes is displayed.
The adobe_licencing_helper is used to check the software entitlements when an application launches. Since runtime information is stored in the login keychain, the licensing dialog is displayed if the Adobe app cannot access the keychain. Access to the keychain can be blocked due to several reasons, such as:
- The keychain is locked.
- Access control of Adobe-specific keys in the keychain is set to Confirm before allowing access.
Login keychain lacks appropriate access
To allow access to the keychain, enter your password and then select OK or Always Allow.
Your keychain password is usually the same as your macOS login password unless you've used the Keychain Access app to change it.
Keychain prompts appear repeatedly
To prevent the keychain prompts during app launches, you can ensure the following:
- The keychain is unlocked when Adobe applications are launched.
- The keychain does not lock automatically after a specified period or when your device is sleeping.
- Default keychain entries' access permissions are not manually modified. That is, access control of Adobe-specific keys (inside login or Secure Notes) in the keychain is set to Allow all applications to access this item.
Keychain may have a temporary glitch
If setting the Adobe-specific keys in the Keychain to Allow all applications to access this item does not resolve the dialog box issue, try the following:
- Change settings for the login keychain and extend the time after which the keychain locks automatically.
- Lock and then unlock your login keychain.
- Sign out of your computer and then log back in.
