Last updated on
Jul 30, 2025
Learn how to resolve error code 72 "Unable to access a critical file/directory" during Adobe Creative Cloud installation or update on Windows.
Error 72 occurs when the system can't access a required file or directory during installation or update. This is often due to missing Windows updates or issues with validating digital certificates.
Solution
Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.
