- Get started with generative AI
- Understand usage and policies
- Set up and manage generative AI
- Explore generative AI features in Acrobat
- Use generative AI on Acrobat mobile
- Use generative AI on Adobe Scan
This FAQ addresses Adobe’s content usage and handling practices specific to improving generative AI capabilities in Document Cloud apps. For purposes of this FAQ, references to “generative AI capabilities” are specific to the AI Assistant and the Generative summary tools only. To learn more about how Adobe may analyze metadata and information about your prompt (for example, question type) and document (for example, number of pages, document structure, document type, and other document statistics) for product improvement purposes in Document Cloud generally, see our content analysis FAQ. For more information about Adobe’s security, privacy, and AI ethics practices, see the Adobe Document Cloud security page (and other materials in our Trust Center), the Adobe Privacy Policy, and the Adobe AI Ethics page, respectively.
We do not look at your document, prompt(s), or generated responses except in the instances described below.
- Reported content, bugs, or vulnerabilities. When you report content (e.g., for being harmful, illegal, offensive, etc.), we investigate it by manually reviewing the document, prompt(s), and generated responses to make adjustments to the service to address the issue.
- User-Provided Feedback. For Acrobat and Adobe Scan Individual users* that provide feedback, you have the option to share with us your document, prompt(s), and generated responses during a document session for product improvement purposes that do not include training a Large Language Model (LLM). Examples of product improvement include improving the operability of generative AI in Document Cloud apps, as well as reducing hallucination, bias, and toxicity. If you do not wish to share your content, please uncheck the product improvement checkbox when you first provide feedback on a document.
If manual review of your content takes place, a limited group of trained Adobe personnel examine the content within an encrypted repository with access controls.
- When you share your documents, textual prompts, and the generated responses with us when providing feedback, we take steps to filter out personal information by applying data masking procedures to this content (i.e., replacing personal information with predefined categories using Named Entity Recognition, e.g., replacing “John Smith” with “PERSON”) prior to using the content for product improvement.
- Content is stored for 30 days in an encrypted, siloed, Adobe-controlled environment within the US with strict access controls. You can always contact us via the form in our Privacy Policy if you want us to delete this data sooner, or if you want to opt out of the use of your content to improve generative AI capabilities in Document Cloud apps.
The flagged content is only retained for 30 days unless we have other legal reasons to retain it access as described in our Privacy Policy. You can always contact us via the form in our Privacy Policy if you want us to delete this data sooner.
Generative AI in Acrobat and Acrobat Reader automatically analyzes your document and provides a quick overview when opened. You can use AI Assistant without signing in for your first 100 questions. After that, a sign-in is required to continue using the feature.
On Adobe Scan, however, sign-in is required from the start to use the generative AI features.
The generative AI features are only available in English for Individual or Teams users. Enterprise users may only receive generative AI features when their admin assigns them a paid or trial license, or if they are accepted into one of the programs in our private beta.
You can turn off generative AI to prevent documents from being processed by the feature.
With AI Assistant in Acrobat, Acrobat Reader, and Adobe Scan, Adobe takes an LLM-agnostic approach, selecting best-in-class technologies that address a range of customer use cases. We have currently integrated the Microsoft Azure OpenAI Service with our proprietary technologies to provide generative AI capability in Document Cloud apps.
No. Adobe does not train any LLMs on your content concurrent to your interactions with generative AI in Acrobat. Prompts provided to AI Assistant do not modify the underlying model. Your content will not be used to train any LLMs that deliver Acrobat’s generative AI capability.
Acrobat AI Assistant supports Regional Data Center Pinning for enterprise customers in the European Union (EU) and United States (US), ensuring that user data is processed and temporarily cached (for up to 12 hours) within their designated region. For EU Enterprise users, data is cached using Adobe cloud storage in EU (Ireland), and LLM processing takes place in the EU (currently in Sweden). Learn more about Document Cloud Data Centers.
Adobe does not use content from an organization or school account for product improvement for generative AI unless otherwise agreed to by the organization or school.
Document Cloud apps allow you to reference past conversations you had with AI Assistant. Chat history includes your textual prompts and generated responses for a specific document or a set of documents you selected, also termed as a Collection.
Chat history includes your past conversations with AI Assistant and is linked to either a single document or a Collection. To view these conversations, simply open the document or Collection from your list of recent files.
The chat history might still contain content from documents you've removed from a Collection. The AI Assistant may also use this chat history as context when responding to your prompts.
Chat history data is stored on your local device for the Document Cloud apps on desktop and mobile and in Adobe cloud storage for Acrobat on the web. It permits you to easily access the conversation to review or continue using AI Assistant.
No, you can’t share your chat history with other users.
You'll no longer be able to access your third-party cloud storage files in Acrobat and the AI Assistant chats associated with them.
