- Generative AI features in Acrobat
- Adobe Generative AI user guidelines
- Content usage and handling practices
- Before you begin
- Get AI-generated answers
- Get AI-generated overviews and summaries
- Use generative AI features in meeting apps
- Use the generative AI features from Acrobat Home
- React to the content responses
- Turn off the generative AI features
- Generative AI features in Acrobat mobile
- Request access to AI Assistant
- Administer AI Assistant for enterprises
- Known issues
- Usage limitations
This FAQ addresses Adobe’s content usage and handling practices specific to improving generative AI capabilities in Adobe Acrobat and Adobe Acrobat Reader. For purposes of this FAQ, references to “generative AI capabilities” are specific to Acrobat AI Assistant and Generative summary only. To learn more about how Adobe may analyze metadata and information about your prompt (for example, question type) and document (for example, number of pages, document structure, document type, and other document statistics) for product improvement purposes in Document Cloud generally, see our content analysis FAQ. For more information about Adobe’s security, privacy, and AI ethics practices, see the Adobe Document Cloud security page (and other materials in our Trust Center), the Adobe Privacy Policy, and the Adobe AI Ethics page, respectively.
We do not look at your document, prompt(s), or generated responses except in the instances described below.
- Reported content, bugs, or vulnerabilities. When you report content (e.g., for being harmful, illegal, offensive, etc.), we investigate it by manually reviewing the document, prompt(s), and generated responses to make adjustments to the service to address the issue.
- User-Provided Feedback. For Acrobat Individual users* and Acrobat Reader users that provide feedback, you have the option to share with us your document, prompt(s), and generated responses during a document session for product improvement purposes that do not include training a Large Language Model (“LLM”). Examples of product improvement include improving the operability of generative AI in Acrobat and Acrobat Reader, as well as reducing hallucination, bias, and toxicity. If you do not wish to share your content, please uncheck the product improvement checkbox when you first provide feedback on a document.
If manual review of your content takes place, a limited group of trained Adobe personnel examine the content within an encrypted repository with access controls.
- When you share your documents, textual prompts, and the generated responses with us when providing feedback, we take steps to filter out personal information by applying data masking procedures to this content (i.e., replacing personal information with predefined categories using Named Entity Recognition, e.g., replacing “John Smith” with “PERSON”) prior to using the content for product improvement.
- Content is stored for 30 days in an encrypted, siloed, Adobe-controlled environment with strict access controls. You can always contact us via the form in our Privacy Policy if you want us to delete this data sooner, or if you want to opt out of the use of your content to improve generative AI capabilities in Acrobat and Acrobat Reader.
The flagged content is only retained for 30 days unless we have other legal reasons to retain it access as described in our Privacy Policy. You can always contact us via the form in our Privacy Policy if you want us to delete this data sooner.
No. To access Acrobat generative AI features, you must sign into your Adobe account and agree to the Adobe Generative AI User Guidelines surfaced in a one-time “Getting Started” experience when you first interact with such features in Acrobat. This activates the generative AI feature set in Acrobat for all subsequent document sessions. After activation, a user must engage AI Assistant or generative summary on a specific file before processing takes place.
No. Acrobat’s generative AI features, like AI Assistant, do not start automatically processing any of your documents upon application launch or upon opening a file into the application. A user must first activate the generative AI feature set through a one-time “Getting Started” in-app experience as described above. After activation, a user must engage AI Assistant or generative summary on a specific file before processing takes place.
The generative AI features are only available in English for users with Individual or Teams entitlements. Users with Enterprise entitlements may only receive Acrobat generative AI features when their admin assigns them with a paid or trial license, or if they are accepted into one of the programs in our private beta.
You can disable the generative AI feature by following the steps outlined here. Once disabled, no documents will be processed through generative AI in Acrobat until you activate the feature set again.
With AI Assistant in Acrobat and Acrobat Reader, Adobe takes an LLM-agnostic approach, selecting best-in-class technologies that address a range of customer use cases. We currently have integrated the Microsoft Azure OpenAI Service with our proprietary technologies to provide generative AI capability in Acrobat and Acrobat Reader.
No. Acrobat does not train any LLMs on your content concurrent to your interactions with generative AI in Acrobat. Prompts provided to AI Assistant do not modify the underlying model. Your content will not be used to train any LLMs that deliver Acrobat’s generative AI capability. For more information, please refer to the questions above in this help section (Content Usage and Handling Practices).
Adobe does not use content from an organization or school account for product improvement for generative AI unless otherwise agreed to by the organization or school.
Acrobat now allows you to reference past conversations you had with AI Assistant. Chat history includes your textual prompts and generated responses for a specific document or a set of documents you selected, also termed a Collection.
Chat history includes your past conversations with AI Assistant and is linked to either a single document or a Collection. To view these conversations, simply open the document or Collection from your list of recent files.
The chat history might still contain content from documents you've removed from a Collection. The AI Assistant may also use this chat history as context when responding to your prompts.
It's stored on your local device for Acrobat and Reader’s desktop, mobile, and online apps and in Adobe cloud storage for Acrobat’s online app. It permits you to easily access the conversation to review or continue using AI Assistant.
No, you can’t share your chat history with other users.
You'll no longer be able to access your third-party cloud storage files in Acrobat and the AI Assistant chats associated with them.
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