Learn about the generative AI usage limits, subscription tiers, and policy guidelines across Acrobat apps.
AI Assistant and Generative summary features in Acrobat apps have certain usage limitations. Individual, Teams, or Enterprise users of Adobe Acrobat, Acrobat Reader, and Adobe Scan are provided with a limited number of requests for AI Assistant at no additional charge, after which users must purchase an AI Assistant plan to continue using these features. These Requests cannot be used towards or combined with Creative Cloud generative credits. We reserve the right to update usage limits or to throttle or suspend usage that exceeds our limits at any time.
AI Assistant capabilities are available to customers with a free or paid entitlement when they purchase a new AI Assistant for Acrobat, Acrobat Reader, or Adobe Scan add-on subscription. By using the AI Assistant capabilities, you consent to the processing of documents and a copy of e-sign agreements in the Acrobat apps. AI Assistant subscriptions are available on desktop, web, and mobile apps in English and a few other languages.
Tiers
Limited use
Users may receive a limited number of complimentary Requests for AI Assistant and generative summaries to try the service.
Full access
To unlock more Requests and ongoing access to AI Assistant and generative summaries, users can:
- Purchase the AI Assistant for Acrobat plan
- Subscribe to Adobe Scan on Android
Acrobat or Adobe Scan for Individuals: Users purchasing AI Assistant for the Acrobat plan will receive 1,000 Requests/month per user. After this number is consumed, Adobe may throttle usage.
Document Cloud AI Assistant for ETLA: Organizations purchasing the AI Assistant for Acrobat or Adobe Scan plan get full access to the AI Assistant, subject to throttling as described below.
Beta, Prerelease, and Early Access Programs
Users get complimentary Requests for the AI Assistant and a generative summary in exchange for providing feedback about the service. Enterprise customers can also try the generative AI features by requesting to join the Technical Evaluation Program or the Early Adopters Program. Early access programs are not a part of the AI Assistant for Acrobat paid plan.
Definitions and limitations
Request
A Request occurs when a user types a prompt, selects a suggested prompt, or starts an AI task that meets the generative AI technical requirements. Only Requests that generate a Response count toward AI Assistant usage limits.
Examples:
- Typing a question and receiving an answer
- Selecting Generative summary and getting a summary
Response
A Response is a successful output from the AI Assistant, such as a summary or answer. Failed Requests due to technical issues do not count as Responses.
Throttling
To manage system load and ensure fair usage, AI Assistant limits the number of Requests per user (based on user ID, IP, or agreement ID) by the minute, hour, and day.
If limits are exceeded, further Requests are rejected with HTTP 429 errors. Each Request is evaluated based on resource use; some may consume more depending on the parameters involved.
