Choppy playback and poor performance issue

Last updated on Jun 24, 2025

Learn how to work with Media Cache and Media Cache Database to resolve choppy playback and poor performance issues.

Many issues that are related to playback and performance are linked to the Media Cache and Media Cache Database. Media Cache contains the .CFA and.PEK files that are generated by Premiere Pro while importing clips for the first time in Project bin. Clearing cache files can help in solving such issues.

A quick list of short-term and long-term solutions for improving playback in Premiere Pro.

Delete the media cache files from within Premiere Pro

  1. Select Edit > Preferences > Media Cache (Windows) or Premiere Pro > Settings > Media Cache (macOS).

  2. Select the Delete button next to Remove Media Cache Files.

Delete Media Cache files manually (if you are unable to launch Premiere Pro)

Navigate to the location of the Media Cache Files and Media Cache Database and delete the files manually. After you delete the files, empty the trash. Learn how to free up hard disk space by removing cached media files, refer to managing the media cache database.

Default locations of the media cache files:

  • Windows: \Users\<username>\AppData\Roaming\Adobe\Common
  • macOS:  /Users//Library/Application Support/Adobe/Common

If you have customized the media cache location, you need to navigate to that custom location and clean the media cache files from there.